IT Helpdesk

Website CHASSasia Chass asia

Roles & Responsibilities

Provides 24×7 Service Desk Support (Tier 1 Support)

Job Description:

  • Provides 24×7 Service Desk support that is first response/Tier 1 support.
  • Point of contact – phone, e-mail.
  • First point of contact for troubleshooting IT-related problems.
  • Shift work is required.


  • Good Communication Skills.
  • Experience in Customer Service/Call Center.
  • Excellent organizational skill.
  • IT experience in Microsoft Operating Systems, O365, and Cloud Applications.
  • Manage end-user expectations and work within SLAs.
  • Perform post-resolution follow-up to ticketing cases.
  • Develop trends by monitoring and analyzing support cases.